Company Information

Services Provided

Our website provides information and booking capability for the following services. Courier and delivery services are our primary operations; moving services remain available.

Courier & Delivery Services (Primary):

• On-demand same-day local and regional delivery
• Final-mile and white-glove delivery with setup
• Medical courier and time-sensitive transport
• B2B recurring delivery routes and dedicated lanes
• Furniture and appliance delivery with haul-away
• Scheduled overflow delivery for retail partners

Moving Services (Secondary):

• Residential & commercial moving
• Labor-only moving services
• Junk removal & disposal
• Packing assistance
• Other moving-related services listed on the site

Booking & Service Requests

Submitting a booking or delivery request does not guarantee service until written or email confirmation is provided by Alphia’s Movers LLC. Pricing estimates provided online or verbally are subject to change based on actual job conditions, distance, vehicle requirements, and scope of work.

Deposits & Payments

• Deposits, when required, are non-refundable unless otherwise stated in writing at time of booking
• Final payment is due upon job completion unless a net-term agreement has been established in writing
• B2B and contract clients are subject to payment terms outlined in their individual service agreements
• Returned checks or failed payments may incur a processing fee

Customer Responsibilities

To ensure safe and efficient service, customers and clients are responsible for:

• Providing accurate delivery addresses, access instructions, and contact information at time of booking
• Ensuring safe vehicle access to pickup and delivery locations
• Disclosing any unusual conditions including stairs, elevators, restricted access, or oversized item dimensions
• Securing pets and ensuring the work area is clear and accessible
• Properly preparing and packaging items for delivery unless packaging services are purchased
• Being present or designating an authorized recipient at the delivery location

Cancellations & Rescheduling

• Cancellations made within 48 hours of a scheduled service may incur a cancellation fee
• Same-day cancellations will forfeit any deposit paid
• For B2B contract clients, cancellation terms are governed by the individual service agreement
• Rescheduling is subject to availability and must be requested at least 24 hours in advance

Limitation of Liability

Clients seeking higher valuation coverage for sensitive or high-value items should arrange appropriate third-party insurance prior to service.

Courier & Delivery Service Terms

The following terms apply specifically to our courier and final-mile delivery operations:

• Delivery windows are estimates and not guaranteed arrival times unless an expedited or time-definite service agreement is in place
• We are not responsible for items that are improperly packaged or labeled by the sender
• Signature or confirmation of delivery by an authorized recipient constitutes proof of delivery
• Medical courier clients must ensure items comply with all applicable regulations for transport and handling; we do not transport regulated controlled substances
• B2B recurring route clients must provide accurate stop lists and access information no later than the agreed-upon cutoff time
• White-glove service includes delivery, placement, and basic setup as agreed at booking; it does not include installation requiring licensed trades (plumbing, electrical, gas)
• Haul-away of old items is subject to local disposal regulations; clients confirm legal ownership of items removed
• Fuel surcharges and accessorial fees (stairs, long carry, detention, after-hours) apply as disclosed at booking

Moving Service Terms

The following terms apply to residential and commercial moving services where offered:

• Moving services are subject to a 2-hour minimum charge
• Customers must disclose all items to be moved and any access challenges at time of booking
• Items of extraordinary value (art, antiques, jewelry) must be disclosed in advance; we may decline to transport certain items at our discretion
• We are not responsible for damage to items that were not packed by our crew or that were improperly packed by the customer
• Customers are responsible for obtaining necessary parking permits or elevator reservations at both origin and destination

Junk Removal Terms

• Customers confirm legal ownership of or authorization to dispose of all items presented for removal
• Hazardous materials, chemicals, biohazards, asbestos, and regulated waste will not be transported and must be disclosed prior to service
• Final pricing may be adjusted on-site based on actual volume and weight of items removed

Freight Transport Terms

• All freight must comply with applicable DOT regulations for the vehicle class being used
• Hazardous materials requiring placarding or special handling permits are not transported
• Shipper is responsible for accurate weight declarations and proper packaging of freight
• We operate intrastate (within California) under applicable state authority; interstate freight arrangements require separate agreement

Intellectual Property

All content on this website — including text, logos, images, and design — is the property of Alphia’s Movers LLC and may not be copied, reproduced, or reused without prior written permission.

Email Communications

By providing your email address, you consent to receiving service-related updates, booking confirmations, and occasional newsletters from Alphia’s Movers LLC. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Privacy Policy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect and handle your information.

Website Usage Restrictions

• Users may not misuse, disrupt, or attempt to access the website or its systems unlawfully
• Automated scraping, bots, or unauthorized data collection is prohibited
• You may not use this site to transmit spam, malware, or any harmful content

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those sites and encourage you to review their terms independently.

Disclaimer

All information on this website is provided “as is” and may change without notice. We make no warranties, expressed or implied, regarding the accuracy or completeness of information provided. Service availability, pricing, and coverage areas are subject to change.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in California.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be reflected by the “Last Updated” date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

Contact Us

If you have questions about these Terms & Conditions, please contact us: